I'm currently Head of Service design at PDR, a world-class design and development unit at Cardiff Metropolitan University. In this role I lead a team of designers on the delivery of high-profile projects across the UK and Europe.

During my time at PDR I have built an award-winning team of designers, developed several commercially successful initiatives and established a sustainable financial model for growth.

I'm also an experienced workshop facilitator, regularly speak about service design at international conferences
and co-chaired the Global Service Design Conference 2013.

Please get in touch by emailing: hello@paulthurston.co.uk

Head of Service Design

Company: PDR
Period: January 2013 - Present day
Job type: Full-Time
Website: www.pdronline.co.uk/servicedesign

As Head of Service Design at PDR I lead a team of designers on the delivery of high-profile projects across the UK and Europe.

  • Established an international client base and sustainable financial model
  • Secured £2.5m of funding for new service design projects from; The Welsh Government, European Commission, Technology Strategy Board and Tennovus
  • Published articles in international design journals; DMI Review and Touchpoint

Conference Chair; Service Design Global Conference 2013

Company: SDN UK
Project: www.sdnc13.com
Period: January 2013 - November 2013
Job type: Part-Time

In November 2013 I organised and co-chaired the 6th annual Service Design Global Conference in Cardiff (UK).

  • Attracted over 500 participants
  • Secured record levels of income for the Service Design Network
  • Featured 60 speakers from some of the world's most innovative businesses.

Service Design Programme Manager

Company: PDR
Project: www.theservicedesignprogramme.org
Period: August 2010 - December 2012
Job type: Full-Time

Project Report: Find out more by downloading
the full project report here (pdf).

Responsible for the delivery of a £400k development programme that provides practical support and training to organisations, manufacturers and design agencies that want to develop skills and expertise in service design.

  • Generated over £100k of R&D investment
  • Created 35 new jobs for Welsh business
  • 40+ new R&D projects started with Welsh businesses
  • Won the Core77 Design Award 2012

Head of Design

Company: Thinkpublic
Website: www.thinkpublic.com
Period: September 2005 - July 2010
Job type: Full-Time

Responsible for the delivery of design-led innovation projects, training programmes and products with large public sector organisations.

  • Consulted for UK an international clients including; NESTA, The UK Design Council and The Calouste Gulbenkien Foundation.
  • Management of diverse projects with values of £20k-£100k
  • Played significant role in establishing the business and growing client base.

Royal College of Art

Kensington Gore, SW7 2EU, London

Visiting lecturer on the Design Interactions (MA) course.

Regents University London

Kensington Gore, London, SW7 2EU

Visiting lecturer on the Global Business & Design Management (BA) course.

University of the Arts London

272 High Holborn, London, WC1V 7EY

Delivery of workshops and presentations about service design at Central St. Martins and London College of Communication.

Central St.Martins College of Art & Design

BA First Class (hons) in Graphic Design

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