Service Design in Cardiff

I’m passionate about “Helping other people think Like a Designer”, I get the most joy in my work when I’m helping other people practice design methods such as observation, prototyping and user testing. Through my work at thinkpublic I have been fortunate enough to work on projects that do exactly this, teaching NHS staff how to look for the right things, school teachers to focus on their experiences and helping councilors to prototype their ideas.

However, after 5 years of working in the big smoke I am off to start a new venture in Cardiff. I’ll be leaving thinkpublic in July and leave behind a company that has grown from a couple of people back in 2005, into the UK’s leading social innovation and design agency. I feel really proud to have been a part of this and look back at the many successful projects i’ve worked on, such as; Experience Based Design, The Productive Ward and The Dementia Advisor Service. Projects that will continue to impact on public services for years to come.

One of the first steps on my new venture was a presentation I gave at the rather wonderful Chapter Arts Centre. It was part of last month’s Pecha Kucha Night Cardiff and included a selection of interesting talks from people such as; Julian Sykes from Hoffi, Peter D Cox from Cardiff Civic Society and Anand George from Mint and Mustard.

I will continue to blog about service design, social innovation and design thinking here and look forward to sharing more about my new venture soon.